Terms & Conditioners




Payment is required for all work to begin. Orders under £200 will be taken in full. The remaining balance is required prior to items being sent to print. No orders will be sent to print, nor shipped before payment has been made in its entirety.

Order Cancellation

Your 50% payment is a non-refundable fee which covers all design work. Should you decide to cancel an order once design work has been undertaken, refunds of this deposit are at the discretion of TGL. Orders that have already been sent to print are non-refundable.

Proof Approval

TGL provides a sketch and two free rounds of proof revisions, for both bespoke and semi-custom design suites, if further proofs are required after this time there is a charge of £20 per proof.

Once first proofs have been completed, any major changes to design – for example choosing a different suite, or a different calligraphy style – will be counted as a separate project, and work for these additional proofs will be charged at an hourly rate of £40 per hour.

Final proofs for print are sent to you via Trello, using the wording and layout that we will have discussed and the information you have provided.

Please note that you are responsible for checking your proofs before approving them and this includes the layout, wording, spelling and grammar. You are also responsible for checking that the details, and numbers ordered, in your final invoice are correct.

We suggest that you also have a friend or family member check your proofs and that you both view these online and print them using the ‘actual size’ option on your printer to ensure you are happy with the size of all type.

If designs are approved and signed off with typos or errors and subsequently printed, The Golden Letter will not take responsibility for these errors. If replacements are required after approval of a final proof, they will be charged for in full.

We will always print as per the proof that you have approved. Unless The Golden Letter deviates from your approved proof, a refund or reprint will not be offered.

Print & Colour

Computer monitors and web browsers vary greatly, and the colours used in the PDF proofs of your stationery may appear differently in person, once they have been foiled or digitally printed. Proofs printed and checked on a home printer will are not guaranteed to be an accurate representation of items printed on a professional press.

Both Hot Foil and Digital Foil invitations are printed and finished by hand and slight variations & irregularities do occur in the end result. All printing, both digital and foiled, may have an allowable variation of 3mm, this is print industry standard.

Printing may occur in house, or by one of our trusted print partners. Large scale items such as table plans are always printed externally. Please note that the colour of externally printed items may differ slightly to that of the stationery produced in house.

If reprints and/or extra invitations of digitally printed items are required at a later date, TGL cannot guarantee exact colour matching to previous print runs, this is due to print press calibration.

Calligraphy Elements

Calligraphy envelopes and other elements are created by hand. This means that irregularities and variations may occur in the end result.

Calligraphy addresses and names shall be provided by the client in a timely manner, and in a format as requested by TGL. Any formatting required by the TGL may be charged at an hourly rate of £40p/h.

Once calligraphy elements have been received by the client any discrepancies must be highlighted within three days. Any additions or changes required due to client omissions or errors will be liable to a £20 set up fee.


Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received.

Time Scales

Once we have received your order information and deposit, we aim to get your first design proofs to you within one week of your design date.

Once the final proof has been approved, your hand printed and assembled stationery will be delivered within 2-6 weeks – we will give you a better estimate at the time of your order.

We make every effort to ensure that your order is processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.


TGL uses recycled materials to package deliveries. This includes a paper honeycomb system for protection and reused bubble wrap. While it is not the prettiest packaging, it is good for the environment which is of utmost importance. Where possible we also use paper and paper tape instead of plastic. 


We send all orders either via recorded delivery or courier. These parcels are insured to the full value of the contents, however The Golden Letter is not responsible for any delivery issues caused by client error – including any incorrect delivery addresses supplied by the client, or deliveries signed for by neighbours and/or left in ‘safe spaces’. Please ensure someone will be able to sign for your package.

International Delivery

The Golden Letter cannot be held responsible for delays caused by international carriers, nor are we liable for any custom fees or import duties. Please note that international deliveries may exceed expected delivery time.


All stationery, artwork and designs are the copyright of The Golden Letter. All rights reserved and they may not be reproduced in any form without the prior written permission of The Golden Letter. Any improper or illegal use of the stationery, artwork or designs will be pursued.

Credits & Promotion

The Golden Letter reserve the right to include photos of final invitations and other designed goods in their portfolio including photos shared on social media and copies in sample packs. If you do not want photos of your stationery to be shared please do let us know.

Problems with your order

Please check all stationery upon receipt. Although extremely rare, any damage or miscounted stationery must be highlighted within two days of delivery.